Refund Policy

At Prismora, we strive to provide the best products and services. If you're not satisfied with your purchase, review our refund policy below:

1. Damaged or Defective Items

If your order arrives damaged or defective, contact us within 15 days of delivery at theprismorastore@gmail.com. Please include your order number, photos of the issue, and a description. We will provide a replacement or a full refund once the issue is verified.

2. Returns

• Items can be returned within 15 days of delivery in their original, unused condition.
• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
• Contact us at theprismorastore@gmail.com to initiate a return and receive instructions.

3. Refund Process

• Refunds are issued to the original payment method after the returned item is inspected and approved.
• Allow 5-10 business days for the refund to reflect in your account.

4. Non-Returnable Items

Certain items (e.g., personalized or final sale products) cannot be returned or refunded.

For further assistance, contact us at theprismorastore@gmail.com.